Netomi Banks $110M Series C to Push Agentic AI Deeper Into Customer Service

Agentic AI for the contact center just got another big vote of confidence. Netomi announced on April 30 that it has raised a $110 million Series C round led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy and Fin Capital. The California-based company, founded in 2016 under the name msg.ai, said the funding will go toward expanding its agentic AI platform and accelerating deployments inside large, regulated enterprises.

Netomi already runs customer service automation for some of the most demanding brands in travel, media and sports — including Delta Air Lines, United Airlines, MetLife, Paramount Skydance, DraftKings, the National Basketball Association and Ingram Micro. Its pitch to those customers is that an agentic system can resolve complex queries across chat, email and voice without the brand-safety pitfalls that have plagued earlier generations of customer service bots.

The technical approach is what investors are paying for. Netomi combines deterministic controls — hard-coded rules about what an agent can and cannot do — with probabilistic reasoning powered by frontier models from OpenAI, Anthropic and Google. The company says that combination has delivered a record of zero failures, zero broken guardrails and zero brand violations across enterprise deployments, an unusual claim in a category that has seen plenty of public missteps. The platform runs on a microservices architecture with multilayer observability for real-time logging and auditing.

Founder and CEO Puneet Mehta framed the company's vision as a move beyond chatbots entirely. He told reporters that Netomi is increasingly embedding AI directly inside the digital products customers already use, with conversational interfaces appearing only when complex edge cases warrant them. Accenture Song CEO Ndidi Oteh, whose firm led the round, said agentic AI is "opening an entirely new chapter for customer experience" by letting brands respond "with greater empathy, consistency and intelligence at every touchpoint."

The deal lands in a stretch of unusually heavy enterprise AI funding. Netomi's round followed news in recent days that Manifest, an AI-native law firm, raised a $60 million Series A and that Rogo pulled in $160 million to build investment banking workflows on top of LLMs. Together they sketch a clear pattern: investors are willing to write very large checks for agentic platforms that can credibly slot into regulated, high-volume enterprise workflows — and customer service, with its enormous labor base and well-defined success metrics, is now firmly in that category.